FAQs

Frequently asked questions

Can I return my purchased products under any circumstances?


Because you have cancelled the order and therefore the contract between us within the 7-day cooling-off period (see clause 12 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Goods in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item(s) to us. For further information, please read our Delivery & Returns information.




Who pays for the return of the products?


Please return the Goods to us as soon as reasonably practicable and at your own cost.




I don't live in the UK. I still would like to order. How can I order?


Please e-mail our sales staff at lfsfireshop@lfsfire.co.uk with your request and we will quote you a price including the added delivery costs. We can also contact you by phone so that you can purchase our products.




When do I receive my refund?


We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. For further information, please read our Delivery & Returns information.




How do I cancel my order?


You may cancel an order at any time within 7 working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy. For further information, please read our Terms & Conditions information.




We are a retailer and would be interested in selling your products. Are you able to supply us with your products?


We supply resellers and installers in the UK with passive fire safety products. Please send us an e-mail to lfsfireshop@lfsfire.co.uk listing the type of products you are interested in and the required volumes. Please also provide your business name and delivery address and we will reply quickly.




Can any business or public organisation up an account?


Yes, we work with private and public sector customers. All are welcome to register an online account with us. Please e-mail our sales staff at lfsfireshop@lfsfire.co.uk if you require any assistance with registering an online account.





LFS Fire Shop is a UK supplier of high-quality Fire Protection products at competitive prices, manufactured by reputable brands in the industry.
 
We supply commercial, public and industrial customers as well as SMEs, landlords and homeowners. For any sales enquiries, contact us today.
CONTACT US

t: 0800 035 6827 (FREE)

 

LINES OPEN 

9:00am-5:00pm MON – FRI

Unit 7, Glengall Business Centre, Glengall Road, London, SE15 6NH

United Kingdom

Map Directions

e: lfsfireshop@lfsfire.co.uk 

Monday-Friday: 9:00am - 5:00pm
Saturday-Sunday: Closed

DELIVERY

DELIVERY WITHIN UK MAINLAND

 

FREE STANDARD DELIVERY

Orders over £250


STANDARD DELIVERY: £15

Orders under £250

DELIVERY OUTSIDE UK MAINLAND

 

STANDARD DELIVERY: £35.00

All Orders

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